Submitting slow-running Jobs to Holistics Support
Holistics is here to help! Please send us a ticket via [email protected] should you encounter slow-running jobs while using our application. To help us serve you better, consider including these suggested information in your request:
Important: When comparing jobs’ execution time between Holistics and your database, please make sure to run those jobs using the same database user credentials.
✅ Attach your support request with the ID of the job
Holisitics offers Job Monitoring dashboard which records every job executed.
Please access this dashboard to find the ID of the slow-running job and send it to us.
✅ Share with us your thoughts on what you've expected of the job's performance
We would love to gain insights on your expectations of the job's execution speed. If possible, we are keen to know why you have adopted these expectations (i.e that is the normal performance of the applications that you have used).
✅(Optional) Include a before/ after log that demonstrates a performance degradation
If your normal jobs become noticeably slower, you can add a before/ after log showing the differences in these jobs’ duration (using the Job Monitoring dashboard like above).
✅ (Optional) Check the job logs to see which steps take long time to finish
You can see the detailed logs of your job by selecting the Logs button in Jobs Monitoring dashboard. This log is helpful to pinpoint what step(s) is slow.
